Ask Better Questions to Build Better Connections
As a speaker, I often tell the story of how my oldest daughter taught me the power of asking better questions. When she was in elementary school, I would pick her up each day and excitedly ask, “How was your day?!” Her guaranteed response each time was, “Good.” That was it. A flat, one-word response […]
Handling Conflict and Difficult Conversations
Conflict is a natural part of life, but it doesn’t have to be destructive. In fact, conflict can be an opportunity to learn and grow, if it is handled effectively. Here are some tips on how to handle conflict and difficult conversations: Stay calm and collected. It can be difficult to stay calm when you […]
Leadership, Communication, and You
My very first job was at a shoe store. I thought about working in food service but knew I didn’t have the thick skin or level of patience required to be a server, so, retail it was! I was good at my job. My approach to sales was to be friendly, helpful, and ask the […]
Improving Team Communication On and Offline
Slack this. E-mail that. A ping here. A quick video call there. In today’s workplace, the hamster wheel is moving faster than ever. Our attention spans are already the lowest they’ve ever been and now the battle for focus wages on amidst the barrage of notifications we receive on a daily basis. With Upwork reporting […]